Cancellation & Refund Policies
We are open Tuesday through Saturday from 9am to 6pm. As a courtesy, we provide reminder notices for appointments, typically 48 hours prior to your appointment. We require minimum notice of 24 hours to cancel or reschedule your appointment. If you fail to provide such notification and do not arrive as scheduled, a fee of $100 per hour of scheduled appointment (s), will occur.
If the missed appointment was a pre-paid treatment in a series, that treatment will be forfeited (i.e., not repeated or fee refunded).
We will make every effort to accommodate your busy schedule. However, if you arrive 15 or more minutes late without notice for a scheduled appointment, your appointment time may be forfeited and a $100 fee, per hour scheduled, will be due for the missed appointment.
No refunds will be issued for missed appointments due to late cancellation (please see Cancellation/No Show Policy above) or for treatments that were not provided as scheduled due to the patient’s lack of preparation (please see Patient Responsibility to Follow Treatment Guidelines below).
Because of individual responses to treatment, we cannot provide any guarantees for our medical treatments. If you feel that you have received ineffective treatment, we encourage you to speak with your treatment provider as soon as possible. We will make every effort to provide you with high quality results and exceptional customer service.
Series, treatments, services and promotions may not be split or shared with other patients.
All treatment packages expire 12 months from date of purchase. All unused portions of packages or prepaid services will be forfeited 12 months after beginning treatment. Absolutely no refunds or in-Center credit will be awarded for any reason for unused services.